# FAQ **URL:** https://forum.casinoworld.com/c/faq/7.md [Latest](https://forum.casinoworld.com/latest.md) · [Categories](https://forum.casinoworld.com/categories.md) · [Tags](https://forum.casinoworld.com/tags.md) --- ## [About the FAQ category](https://forum.casinoworld.com/t/about-the-faq-category/16)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 25, 2024, 8:23pm UTC](https://forum.casinoworld.com/t/about-the-faq-category/16 "2024-07-25T20:23:45Z")
This category includes help articles on different features in Casino World, general information, and account issues. --- ## [New Feature: Luxe Store](https://forum.casinoworld.com/t/new-feature-luxe-store/5173)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [September 15, 2026, 8:41pm UTC](https://forum.casinoworld.com/t/new-feature-luxe-store/5173 "2026-09-15T20:41:05Z")
The Luxe Store is a new feature that gives the option to buy more cosmetic items and Pets. These items are for customization purposes only and do not affect other features or gameplay in Casino World. The Luxe Store is … --- ## [New Feature: Crews](https://forum.casinoworld.com/t/new-feature-crews/5046)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 8:06pm UTC](https://forum.casinoworld.com/t/new-feature-crews/5046 "2026-08-17T20:06:26Z")
General: What is a crew? A Crew is a group that players can create and join as a way to interact with each other and participate in seasonal Crew events to earn rewards! How do I start a new Crew? Starting a Crew is eas… --- ## [Party Buster Pets FAQ](https://forum.casinoworld.com/t/party-buster-pets-faq/4289)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [December 19, 2025, 7:26pm UTC](https://forum.casinoworld.com/t/party-buster-pets-faq/4289 "2025-12-19T19:26:54Z")
After featuring Party Buster pets two times, we’ve gathered some frequently asked questions on how this feature works. What is the minimum cost for a Party Buster Pet? The minimum cost varies for each pet. For example,… --- ## [Updated Policy on Profile Abuse and Public Callouts](https://forum.casinoworld.com/t/updated-policy-on-profile-abuse-and-public-callouts/3251)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [June 18, 2025, 9:15pm UTC](https://forum.casinoworld.com/t/updated-policy-on-profile-abuse-and-public-callouts/3251 "2025-06-18T21:15:20Z")
While we continue to support open self-expression within player profiles and comments, we are taking a more active role in monitoring and addressing abuse or targeted negativity displayed in these areas. Effective immed… --- ## [Season Challenges: Draw a Joker in Pirate War](https://forum.casinoworld.com/t/season-challenges-draw-a-joker-in-pirate-war/1614)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [December 23, 2024, 11:35pm UTC](https://forum.casinoworld.com/t/season-challenges-draw-a-joker-in-pirate-war/1614 "2024-12-23T23:35:46Z")
To complete this Season Challenge, players must draw a Joker in their own hand. The player’s hand is located at the bottom of the screen. The hand at the top of the screen is the dealer’s hand. Please note, the Jack and… --- ## [All Music Playlists in Casino World](https://forum.casinoworld.com/t/all-music-playlists-in-casino-world/173)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [August 26, 2024, 5:13pm UTC](https://forum.casinoworld.com/t/all-music-playlists-in-casino-world/173 "2024-08-26T17:13:00Z")
Below are the playlists of all the music in Casino World. Click on the link for the specific genre you’d like to check out: Jazz Playlist Country Playlist Dance Playlist Pop Playlist Rock Playlist --- ## [How to Remove a Friend](https://forum.casinoworld.com/t/how-to-remove-a-friend/54)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:22pm UTC](https://forum.casinoworld.com/t/how-to-remove-a-friend/54 "2024-07-26T17:22:45Z")
You can remove a friend from your friends list at any time. Here are some steps to remove a friend: Click on Casino World in the upper left corner of the screen (if you are currently in a game). Click on your avat… --- ## [Casino World VIP Membership](https://forum.casinoworld.com/t/casino-world-vip-membership/55)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:23pm UTC](https://forum.casinoworld.com/t/casino-world-vip-membership/55 "2024-07-26T17:23:59Z")
Activating the VIP Membership Casino World VIP subscriptions are found by clicking the Buy button at the top of the screen. If you are currently in a game, click on Casino World in the upper left corner of the screen fi… --- ## [How Lifetime Rewards and Season Challenges Work](https://forum.casinoworld.com/t/how-lifetime-rewards-and-season-challenges-work/62)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:30pm UTC](https://forum.casinoworld.com/t/how-lifetime-rewards-and-season-challenges-work/62 "2024-07-26T17:30:14Z")
Where To Locate your Lifetime Rewards and Season Challenges When a Season Challenge has been completed, or some rewards are available to claim, a notification will appear in the upper right side of the screen. Click on C… --- ## [How Does My City Work?](https://forum.casinoworld.com/t/how-does-my-city-work/63)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:33pm UTC](https://forum.casinoworld.com/t/how-does-my-city-work/63 "2024-07-26T17:33:19Z")
As you play Casino World, you’ll receive Lifetime Rewards based on how many Coins you’ve earned in the game. With Lifetime Rewards, you’ll receive extra buildings to place in your City. Your buildings collect Coins for y… --- ## [How The Season Vault Works](https://forum.casinoworld.com/t/how-the-season-vault-works/61)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:28pm UTC](https://forum.casinoworld.com/t/how-the-season-vault-works/61 "2024-07-26T17:28:28Z")
The Vault holds extra rewards players earn throughout the Season. Once a player reaches 1,100 Season Challenge Points, the Vault will continue collecting Season Challenge Points from Daily Challenges for even more reward… --- ## [How do I save my Casino World account?](https://forum.casinoworld.com/t/how-do-i-save-my-casino-world-account/60)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:26pm UTC](https://forum.casinoworld.com/t/how-do-i-save-my-casino-world-account/60 "2024-07-26T17:26:49Z")
Saving a Casino World account will allow you to return to that same account on any computer or device you wish to play Casino World on. While Casino World will try to put you back into the same unsaved Guest account each… --- ## [Refer A Friend FAQ](https://forum.casinoworld.com/t/refer-a-friend-faq/59)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:26pm UTC](https://forum.casinoworld.com/t/refer-a-friend-faq/59 "2024-07-26T17:26:18Z")
Refer a Friend is designed to reward current players (referrers) and the friends they invite (referees) with a 50% Gems bonus once the referee makes their first Gem pack purchase. New friends and bonus Gems – a win-win f… --- ## [Casino World Code of Conduct](https://forum.casinoworld.com/t/casino-world-code-of-conduct/58)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:24pm UTC](https://forum.casinoworld.com/t/casino-world-code-of-conduct/58 "2024-07-26T17:24:51Z")
We do not get involved in disputes between players. If you believe another player is violating the Casino World Terms of Use, please report the problem to us using Casino World’s built in Report Feature. We’ll review the… --- ## [How to Add Friends](https://forum.casinoworld.com/t/how-to-add-friends/53)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:22pm UTC](https://forum.casinoworld.com/t/how-to-add-friends/53 "2024-07-26T17:22:12Z")
Making Friends the Easy Way: If you click or tap on another player’s avatar a “mini profile” opens with a number of options. One of those options is Add Friend. Select this option, and that player will get a pop-up aski… --- ## [Connection Loss Suggestions](https://forum.casinoworld.com/t/connection-loss-suggestions/52)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:21pm UTC](https://forum.casinoworld.com/t/connection-loss-suggestions/52 "2024-07-26T17:21:26Z")
Frequent loss of connection is certainly one of the most frustrating problems players have in Casino World. It’s frustrating for us as well because it’s not a problem we can normally address on our end. We do have a num… --- ## [Minimum and Recommended System Specifications](https://forum.casinoworld.com/t/minimum-and-recommended-system-specifications/51)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:20pm UTC](https://forum.casinoworld.com/t/minimum-and-recommended-system-specifications/51 "2024-07-26T17:20:53Z")
Minimum Spec - There will be performance issues but will at least be stable OS: Should always be the most up to date possible Processor: Intel i5 1.4 Ghz Dual Core Processor | AMD Athlon 3150U (APU) RAM: 4GB Graphics… --- ## [Casino World | FlowPlay Support Phone Number](https://forum.casinoworld.com/t/casino-world-flowplay-support-phone-number/50)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:20pm UTC](https://forum.casinoworld.com/t/casino-world-flowplay-support-phone-number/50 "2024-07-26T17:20:05Z")
Casino World’s customer support phone number is 1-877-356-9752. Our hours are Monday - Friday from 9AM-5PM, Pacific Standard Time. --- ## [How To Update Your Payment Method](https://forum.casinoworld.com/t/how-to-update-your-payment-method/49)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:17pm UTC](https://forum.casinoworld.com/t/how-to-update-your-payment-method/49 "2024-07-26T17:17:14Z")
For active VIP subscriptions: Click on the gear icon in the upper-right corner of the screen. Click on Settings. In the Account Settings, locate the Subscription section, and select Change Credit Card. From there you ca… --- ## [How Do I Reset My Password?](https://forum.casinoworld.com/t/how-do-i-reset-my-password/48)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:16pm UTC](https://forum.casinoworld.com/t/how-do-i-reset-my-password/48 "2024-07-26T17:16:48Z")
Here’s some quick steps on how to reset your password. From the log-in screen: Click on Forgot Password. You’ll then be prompted to enter your email address. It must be your sign-in email for Casino World. Once… --- ## [Casino World Emails Not Arriving (Password Reset, Email Change, etc.)](https://forum.casinoworld.com/t/casino-world-emails-not-arriving-password-reset-email-change-etc/47)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:16pm UTC](https://forum.casinoworld.com/t/casino-world-emails-not-arriving-password-reset-email-change-etc/47 "2024-07-26T17:16:22Z")
If you are attempting to reset your password or change your sign in email, and the verification notice isn’t showing up in your inbox, please check the following: Confirm that your account’s sign-in email is the same a… --- ## [Using a Pre-Paid Card to Purchase Gems or Membership](https://forum.casinoworld.com/t/using-a-pre-paid-card-to-purchase-gems-or-membership/46)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:15pm UTC](https://forum.casinoworld.com/t/using-a-pre-paid-card-to-purchase-gems-or-membership/46 "2024-07-26T17:15:58Z")
Pre-paid cards work just like credit cards, though there is one simple step that needs to be done in order to successfully make a Casino World purchase with one. When using a pre-paid card, it’s essential to select the … --- ## [Missing Gems Purchase](https://forum.casinoworld.com/t/missing-gems-purchase/45)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:15pm UTC](https://forum.casinoworld.com/t/missing-gems-purchase/45 "2024-07-26T17:15:17Z")
The Casino World support staff can review all transactions using Casino World’s payment options (Credit Card, PayPal, Mail-in.) Players who have concerns about any payments made through any of the Casino World payment se… --- ## [Changing Your Casino World Name](https://forum.casinoworld.com/t/changing-your-casino-world-name/44)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:13pm UTC](https://forum.casinoworld.com/t/changing-your-casino-world-name/44 "2024-07-26T17:13:23Z")
The first time you change your Casino World name, it is completely free. However, any time after that will cost 20 Gems. When you change your name, all references to your old name will be replaced with the new one, so y… --- ## [How, and Why, Do I Verify My Security Email?](https://forum.casinoworld.com/t/how-and-why-do-i-verify-my-security-email/43)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:12pm UTC](https://forum.casinoworld.com/t/how-and-why-do-i-verify-my-security-email/43 "2024-07-26T17:12:52Z")
To verify your security Email, go to the Settings page by clicking the gear icon in the upper right corner of the screen. Enter a valid Email address in the Security Email field. This Email may match your login Email, bu… --- ## [Casino World is Signing Into the Wrong Account](https://forum.casinoworld.com/t/casino-world-is-signing-into-the-wrong-account/42)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:12pm UTC](https://forum.casinoworld.com/t/casino-world-is-signing-into-the-wrong-account/42 "2024-07-26T17:12:09Z")
Please be assured your account is saved in Casino World, but we’ll need to take some steps to get you signed back into the correct account. The most common reason a player can’t get back into their main account is a new… --- ## [How To Delete An Account](https://forum.casinoworld.com/t/how-to-delete-an-account/41)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:11pm UTC](https://forum.casinoworld.com/t/how-to-delete-an-account/41 "2024-07-26T17:11:27Z")
Accounts cannot be completely deleted, but you can permanently deactivate your account and remove your e-mails from the account if you wish. If your account is deactivated, it cannot be reactivated, and all purchases, ac… --- ## [How Monuments Work](https://forum.casinoworld.com/t/how-monuments-work/40)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 25, 2024, 9:37pm UTC](https://forum.casinoworld.com/t/how-monuments-work/40 "2024-07-25T21:37:56Z")
Monuments are created by combining several buildings into one new building. This feature was designed to help players who have an excess amount of buildings in Storage and wish to condense their collection. A Monument w… --- ## [Charm Manager | Where Your Charms Are Stored](https://forum.casinoworld.com/t/charm-manager-where-your-charms-are-stored/39)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 25, 2024, 9:37pm UTC](https://forum.casinoworld.com/t/charm-manager-where-your-charms-are-stored/39 "2024-07-25T21:37:04Z")
Casino World players can buy Charms, collect Charms through Charm Parties, be gifted Charms from other players, collect Charms from games like Sea of Riches, and collect free Charms from features like the Treasure Box an… [Next page](https://forum.casinoworld.com/c/faq/7.md?page=1)