# Account Issues **URL:** https://forum.casinoworld.com/c/faq/account-issues/9.md [Latest](https://forum.casinoworld.com/latest.md) · [Categories](https://forum.casinoworld.com/categories.md) · [Tags](https://forum.casinoworld.com/tags.md) --- ## [How To Delete An Account](https://forum.casinoworld.com/t/how-to-delete-an-account/41)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:11pm UTC](https://forum.casinoworld.com/t/how-to-delete-an-account/41 "2024-07-26T17:11:27Z")
Accounts cannot be completely deleted, but you can permanently deactivate your account and remove your e-mails from the account if you wish. If your account is deactivated, it cannot be reactivated, and all purchases, ac… --- ## [Missing Gems Purchase](https://forum.casinoworld.com/t/missing-gems-purchase/45)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:15pm UTC](https://forum.casinoworld.com/t/missing-gems-purchase/45 "2024-07-26T17:15:17Z")
The Casino World support staff can review all transactions using Casino World’s payment options (Credit Card, PayPal, Mail-in.) Players who have concerns about any payments made through any of the Casino World payment se… --- ## [About the Account Issues category](https://forum.casinoworld.com/t/about-the-account-issues-category/18)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 25, 2024, 8:57pm UTC](https://forum.casinoworld.com/t/about-the-account-issues-category/18 "2024-07-25T20:57:18Z")
This category helps with account related issues. --- ## [How To Update Your Payment Method](https://forum.casinoworld.com/t/how-to-update-your-payment-method/49)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:17pm UTC](https://forum.casinoworld.com/t/how-to-update-your-payment-method/49 "2024-07-26T17:17:14Z")
For active VIP subscriptions: Click on the gear icon in the upper-right corner of the screen. Click on Settings. In the Account Settings, locate the Subscription section, and select Change Credit Card. From there you ca… --- ## [How Do I Reset My Password?](https://forum.casinoworld.com/t/how-do-i-reset-my-password/48)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:16pm UTC](https://forum.casinoworld.com/t/how-do-i-reset-my-password/48 "2024-07-26T17:16:48Z")
Here’s some quick steps on how to reset your password. From the log-in screen: Click on Forgot Password. You’ll then be prompted to enter your email address. It must be your sign-in email for Casino World. Once… --- ## [Casino World Emails Not Arriving (Password Reset, Email Change, etc.)](https://forum.casinoworld.com/t/casino-world-emails-not-arriving-password-reset-email-change-etc/47)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:16pm UTC](https://forum.casinoworld.com/t/casino-world-emails-not-arriving-password-reset-email-change-etc/47 "2024-07-26T17:16:22Z")
If you are attempting to reset your password or change your sign in email, and the verification notice isn’t showing up in your inbox, please check the following: Confirm that your account’s sign-in email is the same a… --- ## [Using a Pre-Paid Card to Purchase Gems or Membership](https://forum.casinoworld.com/t/using-a-pre-paid-card-to-purchase-gems-or-membership/46)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:15pm UTC](https://forum.casinoworld.com/t/using-a-pre-paid-card-to-purchase-gems-or-membership/46 "2024-07-26T17:15:58Z")
Pre-paid cards work just like credit cards, though there is one simple step that needs to be done in order to successfully make a Casino World purchase with one. When using a pre-paid card, it’s essential to select the … --- ## [Changing Your Casino World Name](https://forum.casinoworld.com/t/changing-your-casino-world-name/44)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:13pm UTC](https://forum.casinoworld.com/t/changing-your-casino-world-name/44 "2024-07-26T17:13:23Z")
The first time you change your Casino World name, it is completely free. However, any time after that will cost 20 Gems. When you change your name, all references to your old name will be replaced with the new one, so y… --- ## [How, and Why, Do I Verify My Security Email?](https://forum.casinoworld.com/t/how-and-why-do-i-verify-my-security-email/43)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:12pm UTC](https://forum.casinoworld.com/t/how-and-why-do-i-verify-my-security-email/43 "2024-07-26T17:12:52Z")
To verify your security Email, go to the Settings page by clicking the gear icon in the upper right corner of the screen. Enter a valid Email address in the Security Email field. This Email may match your login Email, bu… --- ## [Casino World is Signing Into the Wrong Account](https://forum.casinoworld.com/t/casino-world-is-signing-into-the-wrong-account/42)
**Author:** [@Samantha](https://forum.casinoworld.com/u/Samantha)\ **Replies:** 0\ **Last updated:** [July 26, 2024, 5:12pm UTC](https://forum.casinoworld.com/t/casino-world-is-signing-into-the-wrong-account/42 "2024-07-26T17:12:09Z")
Please be assured your account is saved in Casino World, but we’ll need to take some steps to get you signed back into the correct account. The most common reason a player can’t get back into their main account is a new…