# gems are not credited when cashing perks in on first of month

**URL:** https://forum.casinoworld.com/t/gems-are-not-credited-when-cashing-perks-in-on-first-of-month/3628
**Category:** General
**Created:** [August 1, 2025, 7:17am UTC](https://forum.casinoworld.com/t/gems-are-not-credited-when-cashing-perks-in-on-first-of-month/3628 "2025-08-01T07:17:39Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![charlie\_tuna](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.casinoworld.com/charlie_tuna/32/286_2.png) [@charlie\_tuna](https://forum.casinoworld.com/u/charlie_tuna)
#### Post date: [August 1, 2025, 7:17am UTC](https://forum.casinoworld.com/t/gems-are-not-credited-when-cashing-perks-in-on-first-of-month/3628/1 "2025-08-01T07:17:39Z")

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anyone else having this problem? when i go 1st of the month to cash in perks- gems, money, etc- the gem do NOT credit to my gem total. this has happened 2 months is a row. how can this be fixed?

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<div class="post-metadata">

### Author: ![Eddi\_Bets](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.casinoworld.com/eddi_bets/32/2628_2.png) [@Eddi\_Bets](https://forum.casinoworld.com/u/Eddi_Bets)
#### Post date: [August 1, 2025, 8:29am UTC](https://forum.casinoworld.com/t/gems-are-not-credited-when-cashing-perks-in-on-first-of-month/3628/2 "2025-08-01T08:29:59Z")

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Use the customer support link top right of this page to get technical help @charlie_tuna

![image](https://us1.discourse-cdn.com/flex001/uploads/casinoworld/original/2X/2/2309156e8f44d5a7168c8128c02ab52bd4204198.png)