# I have lost my cw account and unable to open it. HELP

**URL:** <https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099>\
**Category:** General\
**Created:** [February 10, 2025, 3:11am UTC](https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099 "2025-02-10T03:11:08Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Guest15742795](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.casinoworld.com/guest15742795/32/384_2.png) [@Guest15742795](https://forum.casinoworld.com/u/Guest15742795)\
**Post date:** [February 10, 2025, 3:11am UTC](https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099/1 "2025-02-10T03:11:08Z")

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I am unable to open my account. I paid for it and I want to use it. If you can not open with all my winnings I have won please refund my money. I will start all over again I had over 3B gems.

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**Author:** ![Boomx2](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.casinoworld.com/boomx2/32/744_2.png) [@Boomx2](https://forum.casinoworld.com/u/Boomx2)\
**Post date:** [February 10, 2025, 2:45pm UTC](https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099/2 "2025-02-10T14:45:59Z")

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use the submit a request button at top right, they can better answer this for you privately. 😉

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**Author:** ![richard2280](https://avatars.discourse-cdn.com/v4/letter/r/7feea3/32.png) [@richard2280](https://forum.casinoworld.com/u/richard2280)\
**Post date:** [May 23, 2025, 2:04pm UTC](https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099/3 "2025-05-23T14:04:02Z")

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my hard drive crashed my e mail is either [moderated] my avatar was Artlll I had 59+ billion in coins and just purchased gems on special 2 times at 100 dollard each

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**Author:** ![Samantha](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.casinoworld.com/samantha/32/933_2.png) [@Samantha](https://forum.casinoworld.com/u/Samantha)\
**Post date:** [May 23, 2025, 5:21pm UTC](https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099/4 "2025-05-23T17:21:34Z")

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Please click the “Submit a request” option at the top of the screen to contact Customer Support directly.

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**Author:** ![Brondie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.casinoworld.com/brondie/32/169_2.png) [@Brondie](https://forum.casinoworld.com/u/Brondie)\
**Post date:** [May 23, 2025, 10:37pm UTC](https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099/5 "2025-05-23T22:37:19Z")

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How did you get here?

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**Author:** ![NashRivers](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.casinoworld.com/nashrivers/32/1170_2.png) [@NashRivers](https://forum.casinoworld.com/u/NashRivers)\
**Post date:** [May 23, 2025, 10:44pm UTC](https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099/6 "2025-05-23T22:44:41Z")

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@Brondie I was curious about that same thing. Unless they came back under a new account to talk about the one the lost. The 3 Billion Gems one is a little weird, but then, thats just my thoughts…Hopefully they will get any issues settled with CW staff.

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**Author:** ![Polina4](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.casinoworld.com/polina4/32/437_2.png) [@Polina4](https://forum.casinoworld.com/u/Polina4)\
**Post date:** [May 24, 2025, 8:25am UTC](https://forum.casinoworld.com/t/i-have-lost-my-cw-account-and-unable-to-open-it-help/2099/7 "2025-05-24T08:25:25Z")

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I think he meant to say 3B coins and said gems by mistake loll!