Ok I have been playing this game several months. I like it but its getting frustrating. The game constantly crashes (especially blackjack single player) . On 2 occasions I had placed a bet on blackjack and before I could even get dealt the hand the game crashed and completely wiped my coins to zero. This doesn’t make sense since the bet i placed was much less than the coins I had in my account. This is very frustrating!! I am very close to throwing in the towel from this game.
I should mention that I submitted an email request and got my coins refunded. But then a few days later it happened again, so I am hoping I can get them refunded again!
They are very good about refunding legit lost coins. I’ve had them refund my bet in Dragon Mah-Jong without my asking. But in Hold 'Em, the bets are usually sunk costs, unless I can get back into the same game. Because usually someone has won the pot before I get back. Parties are the worst for me, because the most popular ones stay full, and I get kicked into an overflow room when I try to rejoin. I’ve not had it happen in Blackjack, but I don’t play it unless it’s a Challenge. It also has not happened in any slots, and I’m in those a lot. Yes, it’s ALWAYS aggravating. It happens so much in Hold 'Em that we say some has poofed out. Not purposefully left the table. Samantha is our go between (don’t shoot the messenger), and I hope they are working on it.