I paid for a VIP membership with the remainder of July being free. My money was paid but I can’t access VIP. I emailed customer service and they say I paid for a WELCOME PACK. I can’t find anything that say what a Welcome Pack is. I thought that was for joining VIP. WTH is going on?
Am I a VIP or not or do I have to wait for the Trial period to finish?
your profile says your a tourist, call customer support, they’ll straighten it out, good luck 
Thank you. I did. They insist I bought a Welcome Pack. I can’t find anything remotely like that on the site. I know as a VIP you get lots of goodies for joining but that’s not what they said I purchased. Their welcome package was for the same price as a month’s VIP. Very confused.
its been so long but if your new, i think they do a 24 hour promo deal for new members, its not a vip pack, more like a beginners pack some charms, passes and a couple of spins, i think it expires permanently once you purchase it or the deal expires, i think thats what you bought, and they are called exactly that, welcome packs…you did not buy a vip membership, hope this helps and good luck 
Thank you for the info. I will be very careful when I do join again.