Charms disappearing before play, from screen?

I was just going to start playing Fringo, and had just obtained my charms from my city, and I hadn’t even played the board yet and all of my charms disappeared from the screen???

They may have disappeared from your screen, but went into your charm totals. Similar to what happens if you have charms on your screen, but then go to a party and receive the new party charms. The older charms just go into your charm totals.

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I have had this happen to me several times in the pass 2 months. I been checking. just an hour ago. I 14 rubies and i loaded 4 leaving me 10 left in my charm log. i played my game which left me with 2 rubies i tried to load more charms for the next round of 3 card poker and when i did the two rubies vanish. i check my log and they were not there. i refresh and my log should of shown 12 rubies but it only shown 10. they were gone. i have lost at least 50 high end charms because of this glitch in the game. i haven’t complain to cw because they’ll ask me for proof and how do i prove it.

I have had this happen to me several times in the pass 2 months. i have lost at least 50 high end charms because of this glitch in the game. i haven’t complain to cw because they’ll ask me for proof and how do i prove it.

It just happen again. I lost 5 ponies. GRRRRRRRRR. i really hope cw fix’s this

@jimbo2766 I’ve seen this happen many times. Often, charms won’t be removed from the screen even after the coin balance has been completely exhausted. I notice this a lot when playing Blackjack with 5 hands at 50M each.

The only way to clear them is to refresh the game or manually remove them. However, since they have 0 coins left, they won’t actually go back into your charm inventory - they just disappear because they’re finished. It can definitely be confusing when they hang around like that!

hey NG, that thought has crossed my mind. :). many thanks for your reply. It’s nice to know we have somebody like you here

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This has also happened to me. I got very frustrated and I sort of figured out a way to keep that from happening. I will load a charm that has 5 or more on it, for instance 5 Unicorns and then I’ll load above the unicorns yellow 7’s or mystic rubies. This way I can keep an eye on my unicorns and rubies and they don’t seem to disappear when they have not exhausted all the coins on them. For CW to remove a large charm like that is absolutely positively wrong to do. That’s totally unfair to us players. If the charm doesn’t have enough left on it to pay out on a Fringo game, then it should still stay and let us decided what to do with that charm. For instance I will go play 3 card poker to finish the pay out on those large charms…Any way, it needs to be fixed and they need to stop taking these large charms, 7’s and Mystic Ruby from out pay out que when they are not empty. This is a total flaw and should be fixed immediately. It’s very frustrating to lose coins from a large charm when you know dang well that there is still plenty of coins left on that large charm.