On the first of every new month we get gems but I never receive mine. How do I get this fixed?
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@Laura4 I don’t know what award of gems on the first of the month you are referring to but if you think there’s a problem on your account use the request feature at the top of this page to raise a customer service ticket
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Laura, I agree with Bets. Send in a request to have your account looked over. I have done it myself for different reasons. For instance, one time I couldn’t find a bldg that I knew I had in my city. I eventually emailed for help. CW looked over my account and reminded me that i had actually upgraded and took that bldg with me when I upgraded. It took me a minute but I then remembered they were right. I had just forgotten what I had done. They are absolutely great to work with and I have never had a problem recieving help in my game issues. I have not had many issues over the 4 years that I have played but they have always helped me and in a timely manner as well. They know exactly what happens to your account all the time. They know when bldgs are bought or upgraded, etc etc…They have the means to look into your account in detail. Good luck with receiving your gems.
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