The Casino World support staff can review all transactions using Casino World’s payment options (Credit Card, PayPal, Mail-in.) Players who have concerns about any payments made through any of the Casino World payment services should contact us directly with a Help Ticket.
The Help Ticket link is found at the top of this support page.
Important: Nobody is ever billed for Gems they don’t get, but failed transactions may appear on your statement as pending charges for a few days before they are refunded back to you.