General:
What is a crew?
A Crew is a group that players can create and join as a way to interact with each other and participate in seasonal Crew events to earn rewards!
How do I start a new Crew?
Starting a Crew is easy! Go to Crews and click “Start Crew” at the top.
A few things to keep in mind before creating your crew:
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Starting a Crew costs 100 gems.
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Your Crew can be Private or Public.
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Public Crews will be visible to other players looking to join a crew from the Join a Crew tab and anyone can join.
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Private Crews are not visible from the Join a Crews tab and you must receive an invite to join a Private Crew.
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Crews start with a member capacity of 5 players.
- The Crew Owner can upgrade the member capacity to 25 members for 1000 gems.
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You must achieve Milestone 20 to unlock the ability to create a new Crew.
How do I join a crew?
To join a Crew, click on one from the Join a Crew tab and click Join Crew!
How many members can a crew have?
All Crews allow for 5 players by default. The Crew Owner can expand their crew and increase the cap to 25 players for 1000 gems on the Crews home page above the description.
Can I be in more than one crew at a time?
No! you have to leave your current crew before you can join another crew
Am I capped on how much I can contribute to an Event?
No! Crew members are not individually capped on the amount they are able to contribute to a Crew’s Event progress.
Our Crew Owner is absent! What do we do?
If a Crew Owner is absent for an extended period of time, we will send them an email notification the week before they reach that inactive status letting them know that they will lose their Crew Owner status if they don’t sign in within the next 7 days.
- A Crew Owner is considered inactive after they have not logged into the game for 60 days straight.
If the Crew Owner doesn’t sign into their account after receiving this notification, they will be demoted to Administrator. The next highest ranking member who has been in the Crew the longest will be promoted to the new Owner.
- The new Owner will receive an inbox notification regarding this promotion.
How do I report a Crew for inappropriate behavior?
You can report a crew for inappropriate crew name, description, member titles, and comments left on the message board and include a comment.
If you are a member of the crew, navigate to your crews page and click the settings wheel on in the top right corner. click “report”.
If you are not a member of the crew, click on the crew from the Join a Crew page and click the report button.
Note: You cannot view a Crew’s message board to report comments without joining the Crew. If you left a crew before filing the report, you can state that in the additional information section of the Report form.
If you are trying to report a Crew member for having an inappropriate Crew name and cannot find the crew from the Join a Crew list, you can report the player normally and mention their Crew name or title in your report!
Crew Management:
Can I change my Crew’s name?
Yes! If you are the Crew Owner, you can change your Crew’s name by navigating to the Settings > Crew Settings > Crew Name > Click Rename.
Crew name changes cost as follows:
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First Change = FREE!
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Second+ Changes = 50 Gems
What are the different crew roles and permissions?
Owner can: everything an Admin can do PLUS change the Crew Name, Description, and Banner and upgrade the member capacity.
Owners can promote another Crew member to become the Owner at any time. Owners who transfer their ownership will automatically be demoted to Admin.
Admin can: Everything a Senior Member can do PLUS promote Crew Members’ status (up to Admin), demote Crew Members’ status and remove players for members who are below Admin status, and pin messages on the message board.
Admins cannot change the the Member Status for other Admins, nor can they remove other Admins from a Crew. Only the Owner can demote and remove admins.
Senior Member can: Everything a Member can do PLUS invite new players to the Crew!
Member can: post messages and participate in Crew Events!
How do I promote a member of my Crew?
Owners and Administrators can manage Crew Member roles up to their own status by clicking on the Members tab and clicking the Settings wheel next to a Members title. This will pop up the options to change the member’s Crew status or kick them from the Crew entirely.
My friend is trying to invite me to a crew but they can’t.
You can only be invited to a crew under the following conditions:
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You are not a Guest
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The Crew is not full
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You aren’t already in a Crew.
If you are already in a Crew, you cannot join or create another Crew until you leave your current Crew.
If you meet the conditions to join a crew, have your friend check their ownCrew Status Permissions! Only Senior Members and above can invite new Crew Members to a Crew. Normal Members cannot invite new players to a Crew.
I can’t find my friend’s crew in the list!
Uh oh! The “Join a Crew” tab only shows the 50 most recent public crews. If you would like to join your friends crew and cannot find it under the “Join a Crew” list, have your friend invite you to the crew directly!
Note: Your friend must be a Senior crew member or above to invite new players to their Crew. Normal members cannot invite new players to a Crew.
What happens if I leave a Crew and I’m the only member?
If there is only one member in a Crew and that single member leaves or doesn’t log in 60 days, the Crew will be deleted forever and cannot be recovered. The deleted Crew cannot be recovered, so players will need to either find a crew to join or create a new crew in the future.
Events:
What are Crew Events?
Crew Events are a collaborative way for a Crews to work together as a group to meet goals to earn rewards!
How long is [this event] running for?
The end date and days remaining for an event can be found on the Event’s page itself.
Am I eligible to participate in an Event and how do I participate?
As long as you are a member of the Crew during an active Event, you can contribute to the Event!
How can I check the Crew’s Event progress?
You can view the reward elevator on the event page at any point to check your Crew’s event progress. Any goals your Crew has earned will be checked off and highlighted to show what you’ve earned!
Rewards:
How do I know what rewards I earned from a Crew event?
After an event ends, you will receive an inbox message detailing your Crew’s Event progress showing all the milestones your Crew reached and the rewards associated with them!
What kind of rewards can my Crew earn in Events?
You can earn all kinds of rewards, and it’s too many to list here! Crew members can view Event Progress, Crew Goals, and the Rewards associated with achieving each Goal on the Event’s page, as the rewards will vary by event!
If I join a Crew after they’ve completed an event, will I still get the rewards?
No, only Crew members who contributed to an active Event with their Crew are eligible to receive the Event rewards! Once a new Event starts, members who were not able to participate in the last Event will be eligible to participate.